As a Nationally Accredited Mediator, Mark is able to assist in managing conflict within your organisation. His specialty is in workplace conflicts, including worker to worker, worker to organisation, and manager to staff. He can also assist in conflict between customers and organisations, which may involve complaints made to or about an organisation.
Mark's approach to mediation is consistent with his engaging, facilitative approach to training. As an advocate of alternative dispute resolution, he focuses on maintaining relationships while mutually working through issues causing conflict. This approach is a cost effective alternative to the traditional process of a full human resources investigation when dealing with internal conflict between staff.